JA
John A
1 reviews | Active since Jun 2017
10 Jul 2024, 07:11
No internet service
Hi there, our internet service stopped working Friday evening, until today nothing has been resolved, yes they have communicated, but i haven't been able to work on my PC due to no internet service, that's so unacceptable 4 days with no service. I wonder if they will reimburse us, we pay every single month without a fail because it's debited obviously . Thanks
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Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
10 Jul 2024, 07:35Good day , John A
Please note that the details of your complaint has been sent to the support team to assist.
As per notification Date Sent | 2024-07-09 09:00:44
Services
FTTH Services - Vumatel
Impact Description
Some customers may experience problems with no connectivity.
Update Description
Fault is linked to fibre break. Vumatel engineers are onsite continuing with repairs.
Province
Western Cape
Regions
Cape Town - Kuils River
Regards
Vox
Please note that the details of your complaint has been sent to the support team to assist.
As per notification Date Sent | 2024-07-09 09:00:44
Services
FTTH Services - Vumatel
Impact Description
Some customers may experience problems with no connectivity.
Update Description
Fault is linked to fibre break. Vumatel engineers are onsite continuing with repairs.
Province
Western Cape
Regions
Cape Town - Kuils River
Regards
Vox
Vox Telecom's reply10 Jul 2024, 07:35
Official
Good day , John A
Please note that the details of your complaint has been sent to the support team to assist.
As per notification Date Sent | 2024-07-09 09:00:44
Services
FTTH Services - Vumatel
Impact Description
Some customers may experience problems with no connectivity.
Update Description
Fault is linked to fibre break. Vumatel engineers are onsite continuing with repairs.
Province
Western Cape
Regions
Cape Town - Kuils River
Regards
Vox
Please note that the details of your complaint has been sent to the support team to assist.
As per notification Date Sent | 2024-07-09 09:00:44
Services
FTTH Services - Vumatel
Impact Description
Some customers may experience problems with no connectivity.
Update Description
Fault is linked to fibre break. Vumatel engineers are onsite continuing with repairs.
Province
Western Cape
Regions
Cape Town - Kuils River
Regards
Vox