No Internet, no service!

I have been without inter et for going on 8 days now, every day I phone vox, every day I'm assured someone will get back to me, and nobody gets back to me. I have even spoken to a manager, Sacha or Sachin, and he also promised to get right back to me. And again no response. I'm buying extra data daily and we can't access our streaming services. Vox is very quick to sell you their service, but then you get no service from them. I'm extremely angry about how I've been treated by vox.