PJ
Paul J

1 reviews | Active since Jul 2011

23 Jul 2023, 05:46

No Internet Kempton Park Glen Marais

Hi,

After numerous calls and emails my internet at 27 Casa Toscana Lepelhout Street Glen Marais Kempton is still of from Thursday afternoon. I would like to know what both Vox and Vumatel are going to do about this. See Vumatel refno. ***.

If my internet isn't working by this morning I will ensure everyone knows the kind of service that is provided by both suppliers. I wasn't able to do any work from Thursday, but clearly you don't care about the needs of your customers, just easy and quick to take a debit order.

I was informed my a manager by Vox last night that Vumatel maintenance will be done and my service should be up this morning, and it is clearly not the case.

0
Replies (2)
Vox Telecom
Vox Telecom's reply23 Jul 2023, 08:42
Official
Good day, Paul

Thank you for your review. 

Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further. 

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply28 Jul 2023, 15:00
Official
Good day, Paul
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox