PK
Paula K
1 reviews | Active since Sept 2017
28 Nov 2022, 16:06
No internet for the whole day
I have bren without internet the whole day. I called 3 times about this issue. Only at 15:50 did I get a call from metrofibre with whom the fibre is, to send a technician the following day. I have lost a whole day’s work and will loose several tomorrow too. The first person I spoke to at Vox was rude and unhelpful. The last 2 people tried their best to assist, thank you. I have been with this company less than a month and have had several downtime on my internet already. Ridiculous
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Nov 2022, 17:17 Good day, Paula K
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the support team for further investigation and assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the support team for further investigation and assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2022, 17:17
Official
Good day, Paula K
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the support team for further investigation and assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the support team for further investigation and assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Dec 2022, 13:07Good day Paula K
Thank you for your feedback
Kindly note that we have also received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your feedback
Kindly note that we have also received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply01 Dec 2022, 13:07
Official
Good day Paula K
Thank you for your feedback
Kindly note that we have also received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your feedback
Kindly note that we have also received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox