SG
Sisipo G
1 reviews | Active since Nov 2022
28 Nov 2023, 15:02
No internet for over 24hrz!
BOTHASIG HAS NO INTERNET FOR OVER 24 HRS NO ETA AS TO WHEN ISSUE WILL BE RESOLVED IT'S SO FUSTRATING FOR SOME OF US WORKING FROM HOME. NEVER MIND THE CALLS CENTER TECH SUPPORT AGENTS THAT WILL PUT YOU ON HOLD FOR OVER 15 MIN WHEN YOU CALL FOR AN UPDATE NO COMMUNICATION FROM VOX
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Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
28 Nov 2023, 15:34Good day, Sisipo.
Thank you for your review.
Kindly note that your services are currently being affected by the following outage:
Vumatel AE Fibre to the Home. NWI-20206. Customers may experience problems with no connectivity. Vumatel Engineers are attending. Unfortunately, no estimated turnaround time for resolution has been confirmed yet. However, we assure you that the Vumatel Engineers are attending with urgency.
The Support team will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services are currently being affected by the following outage:
Vumatel AE Fibre to the Home. NWI-20206. Customers may experience problems with no connectivity. Vumatel Engineers are attending. Unfortunately, no estimated turnaround time for resolution has been confirmed yet. However, we assure you that the Vumatel Engineers are attending with urgency.
The Support team will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 15:34
Official
Good day, Sisipo.
Thank you for your review.
Kindly note that your services are currently being affected by the following outage:
Vumatel AE Fibre to the Home. NWI-20206. Customers may experience problems with no connectivity. Vumatel Engineers are attending. Unfortunately, no estimated turnaround time for resolution has been confirmed yet. However, we assure you that the Vumatel Engineers are attending with urgency.
The Support team will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services are currently being affected by the following outage:
Vumatel AE Fibre to the Home. NWI-20206. Customers may experience problems with no connectivity. Vumatel Engineers are attending. Unfortunately, no estimated turnaround time for resolution has been confirmed yet. However, we assure you that the Vumatel Engineers are attending with urgency.
The Support team will provide feedback to you soonest.
Kind Regards,
Vox
SG
Sisipo G's updateReviewer Update
28 Nov 2023, 20:14I'm Fed up with Vox now issue is resolved every one around seems to have restored connection beside me. I still have no connection called the call center 10000 times they have doing the same process of rebooting the damn Fibre box over and over and it's not working this is becoming unacceptable now!!!!! How am I supposed to work?
SG
Sisipo G's update28 Nov 2023, 20:14
Reviewer Update
I'm Fed up with Vox now issue is resolved every one around seems to have restored connection beside me. I still have no connection called the call center 10000 times they have doing the same process of rebooting the damn Fibre box over and over and it's not working this is becoming unacceptable now!!!!! How am I supposed to work?
SG
Sisipo G's updateReviewer Update
28 Nov 2023, 20:17The is no more outage issue has been resolved connection restored for everyone else in Bothasig besides me!!!!!
SG
Sisipo G's update28 Nov 2023, 20:17
Reviewer Update
The is no more outage issue has been resolved connection restored for everyone else in Bothasig besides me!!!!!
SG
Sisipo G's updateReviewer Update
29 Nov 2023, 06:33Vox Day 3 with no internet ticket was only logged yesterday Vox***7. I have to start my shift at 8 am I still have no internet since Monday. I don't know how which English you want me to use now THIS IS AFFECTING MY WORK PRODUCTIVITY AS I WORK FROM HOME!!!!!!!!!!!!!. Can my internet be restored?!! I have received poor service but this is poorest of all services
SG
Sisipo G's update29 Nov 2023, 06:33
Reviewer Update
Vox Day 3 with no internet ticket was only logged yesterday Vox***7. I have to start my shift at 8 am I still have no internet since Monday. I don't know how which English you want me to use now THIS IS AFFECTING MY WORK PRODUCTIVITY AS I WORK FROM HOME!!!!!!!!!!!!!. Can my internet be restored?!! I have received poor service but this is poorest of all services
SG
Sisipo G's updateReviewer Update
29 Nov 2023, 10:0629 November time now is 10:05 I again have to call Vox for an update because they have the worse customer service. Incase you are thinking of using Vox just go through my review first 3 days later still no internet no update I have to constantly call and complain
SG
Sisipo G's update29 Nov 2023, 10:06
Reviewer Update
29 November time now is 10:05 I again have to call Vox for an update because they have the worse customer service. Incase you are thinking of using Vox just go through my review first 3 days later still no internet no update I have to constantly call and complain
Vox Telecom's replyOfficial
30 Nov 2023, 08:46Good day, Sisipo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Nov 2023, 08:46
Official
Good day, Sisipo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox