No internet for days. Shocking service. Pathetic

I have had no internet since Monday night. I contacted the call centre and they advised that Vumatel confirmed there is an issue. However, I confirmed with all my neighbors and they all have internet. I am trying to advise the call centre but your *********** staff refuse to listen to what I state. There has to be an issue for my house only and I requested a tech to come out. The service is shocking. The what's app service is even worse. Cannot deal with this level of service where consultants refuse to listen and merely read notes of the system. They are not technical but merely note readers. Management refuse to take calls and hide from facing irate clients. Worst service to date received. If your company has any loyalty to your clients then someone should come out and assist me with this issue.