No internet for days

Well, what an BAD experience. It was SADV that was the problem BUT Vox bought them over now so the issue still continues.

Apparently, by the great vains I heard that SADV was brought over by VOX. No email was received saying what steps will follow, what the customer needs to do, or to fix or reset or anything. NOTHING!

Since Friday (Without any knowledge or information) my internet stopped working.

SADV's helpline was the worst.. I was 22nd in line when I called them on Friday the 7th of October !! 22nd.. I wonder how long I would have hold the line that day 🙄.

I went away the weekend. Came back on Sunday. STILL NO internet. As well as no info of anything.

Eventually Tuesday 11th of October we called again and then they mentioned that no but SADV migrated with VOX.... Fine..... We spoke to an agent saying that I need to be on the property because they see the line etc but a reset or something needs to be done.

I came home. I called 5 times hold almost 15 to 20min for each call.. After the 5th call an agent answered. I told him that I spoke to another agent, and asked him if he can put me through. However, the agent mentioned his colleague that I spoke to before (in the afternoon) will call me back.... 1HOUR later NO CALL.

WHAT A TERRIBLE SERVICE. Hopefully it can be fixed ASAP.