No Internet for a week - poor Vox Service

I have been without Internet services for more than one week now. I have called Vox service Centre on an almost daily basis - the ticket has been escalated to Octotel - did they not call back? It’s fixed. Except, it’s not fixed. Finally an admission they need to send someone I the house to sort it out. They will call me to set up an appointment. Two days later - still no call. There is no way to reach anyone who has responsibility to sort this out. So I am paying for mobile data while I have a fully paid up fibre account.