No internet for a Week and counting (Working from home)

It has been a week now with no Internet. My wife and i work from home...

Metrofibre installed a new termination point box that seems to have been faulty..i contacted Vox about the issue since they are my isp. To date nothing has been done about it despite getting 'escalated' multiple times!

I get told not to phone Metrofibre via Vox but Vox does nothing about it...

I have used countless of my airtime to get this resolved with no urgency from Vox's side at all..

I pay Vox for a monthly Service...but i get no Internet...