RB
Riané Boshoff
1 reviews | Active since Apr 2022
05 Apr 2023, 19:25
No internet for a week
6 days without internet! Numerous follow ups, calls, emails. Got confirmation via email someone will be sent out between 09:30 - 10:30 today. Took time from work just for no one to show up. Called and they advised no, it’s now rescheduled for 7pm tonight. Still no one showed up. Have to pay a full month but sitting without internet for basically a week. Pathetic customer service, really regret changing providers!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Apr 2023, 21:28Good day, Riané
Thank you for taking the time to raise your concerns with us.
Please note that we have escalated your complaint to the On-Site Support Department for urgent assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
Please note that we have escalated your complaint to the On-Site Support Department for urgent assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 21:28
Official
Good day, Riané
Thank you for taking the time to raise your concerns with us.
Please note that we have escalated your complaint to the On-Site Support Department for urgent assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
Please note that we have escalated your complaint to the On-Site Support Department for urgent assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Apr 2023, 10:36 Good day, Riané
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the On-Site Support Department assisted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the On-Site Support Department assisted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 10:36
Official
Good day, Riané
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the On-Site Support Department assisted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the On-Site Support Department assisted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox