MP
Mikal P
1 reviews | Active since Nov 2019
28 Apr 2023, 17:47
No internet for 8+ hours and nobody willing to help
I have not had any Internet connection since 9:00 this morning (it's now 17:42). I've called numerous times, either my call gets dropped or they put me on hold and forget about me. By this time, I'm out of airtime and I still haven't been helped. I've sent emails, which they just ignore. I work from home, there's a long weekend ahead during which I'm supposed to work, and Vox apparently has no interest in fixing the Internet connection that I pay them for. I'm absolutely livid. I was planning on setting up a contract with Vox for my fibre after I move next month, but I think I'll rather look elsewhere.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
28 Apr 2023, 18:15 Good day Mikal P Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
Vox Telecom's reply28 Apr 2023, 18:15
Official
Good day Mikal P Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox
MP
Mikal P's updateReviewer Update
29 Apr 2023, 11:59I finally got hold of someone who told me thay, despite numerous conversations I had with Nadine which I don't even have the energy to relay right now, my contract has been cancelled on 28 April.
Please do not try to reinstate my service. Please do NOT try to bill me for May for a service I no longer receive from you. Please arrange a courier to come and collect the router. I do not want anything further to do with Vox. The service is absolutely appalling and I'll rather take my business elsewhere.
Please do not try to reinstate my service. Please do NOT try to bill me for May for a service I no longer receive from you. Please arrange a courier to come and collect the router. I do not want anything further to do with Vox. The service is absolutely appalling and I'll rather take my business elsewhere.
MP
Mikal P's update29 Apr 2023, 11:59
Reviewer Update
I finally got hold of someone who told me thay, despite numerous conversations I had with Nadine which I don't even have the energy to relay right now, my contract has been cancelled on 28 April.
Please do not try to reinstate my service. Please do NOT try to bill me for May for a service I no longer receive from you. Please arrange a courier to come and collect the router. I do not want anything further to do with Vox. The service is absolutely appalling and I'll rather take my business elsewhere.
Please do not try to reinstate my service. Please do NOT try to bill me for May for a service I no longer receive from you. Please arrange a courier to come and collect the router. I do not want anything further to do with Vox. The service is absolutely appalling and I'll rather take my business elsewhere.
Vox Telecom's replyOfficial
02 May 2023, 10:01Good day Mikal
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received email confirmation from the agent that the retraction was requested, however the FNO still cancelled the service prematurely.
We requested the necessary amendments on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received email confirmation from the agent that the retraction was requested, however the FNO still cancelled the service prematurely.
We requested the necessary amendments on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 May 2023, 10:01
Official
Good day Mikal
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received email confirmation from the agent that the retraction was requested, however the FNO still cancelled the service prematurely.
We requested the necessary amendments on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received email confirmation from the agent that the retraction was requested, however the FNO still cancelled the service prematurely.
We requested the necessary amendments on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
MP
Mikal P's updateReviewer Update
02 May 2023, 13:12Good day
Please refund the R695 that was deducted from my account for May ASAP, since my contract was cancelled with effect 28 April.
Please refund the R695 that was deducted from my account for May ASAP, since my contract was cancelled with effect 28 April.
MP
Mikal P's update02 May 2023, 13:12
Reviewer Update
Good day
Please refund the R695 that was deducted from my account for May ASAP, since my contract was cancelled with effect 28 April.
Please refund the R695 that was deducted from my account for May ASAP, since my contract was cancelled with effect 28 April.
MP
Mikal P's updateReviewer Update
06 May 2023, 22:48I have been trying to set up my Internet with a different service provider.
I can't, because according to Frogfoot, I'm still in a contract with Vox and therefore they can't hand over the line to Afrihost (who is amazing by the way, to anyone reading this and seeking a service provider, Afrihost is the way to go, stay far away from Vox).
I have had no Internet since 28 April because Vox cancelled my contract, BUT I can't get connected with a different service provider AND Vox charged payment for May from my account.
I have absolutely no words for how pathetic Vox's service is. And they do not care in the least.
I can't, because according to Frogfoot, I'm still in a contract with Vox and therefore they can't hand over the line to Afrihost (who is amazing by the way, to anyone reading this and seeking a service provider, Afrihost is the way to go, stay far away from Vox).
I have had no Internet since 28 April because Vox cancelled my contract, BUT I can't get connected with a different service provider AND Vox charged payment for May from my account.
I have absolutely no words for how pathetic Vox's service is. And they do not care in the least.
MP
Mikal P's update06 May 2023, 22:48
Reviewer Update
I have been trying to set up my Internet with a different service provider.
I can't, because according to Frogfoot, I'm still in a contract with Vox and therefore they can't hand over the line to Afrihost (who is amazing by the way, to anyone reading this and seeking a service provider, Afrihost is the way to go, stay far away from Vox).
I have had no Internet since 28 April because Vox cancelled my contract, BUT I can't get connected with a different service provider AND Vox charged payment for May from my account.
I have absolutely no words for how pathetic Vox's service is. And they do not care in the least.
I can't, because according to Frogfoot, I'm still in a contract with Vox and therefore they can't hand over the line to Afrihost (who is amazing by the way, to anyone reading this and seeking a service provider, Afrihost is the way to go, stay far away from Vox).
I have had no Internet since 28 April because Vox cancelled my contract, BUT I can't get connected with a different service provider AND Vox charged payment for May from my account.
I have absolutely no words for how pathetic Vox's service is. And they do not care in the least.
Vox Telecom's replyOfficial
07 May 2023, 08:12Good day Mikal P
Thank you for your review.
The query has been escalated to our cancellations team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our cancellations team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Vox Telecom's reply07 May 2023, 08:12
Official
Good day Mikal P
Thank you for your review.
The query has been escalated to our cancellations team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our cancellations team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox