No internet for 3 weeks - absolute pathetic customer service

Re: Ticket reference number - VOX***4

Once again Vodacom had an appointment at 2pm today and once again they did not arrive.

I have been sitting without internet, which I've paid for, since 21 February. Updates have been very infrequent and only after we've phoned and complained and fought, but that only helped for one day as I haven't received any other updates from the Customer service manager since last Friday.

I have finally gotten hold of the Heidelberg branch this Monday, after battling for two weeks.

All I continually hear is that Vodacom is not honouring their side. The fact of the matter is, that I've signed on with Vox. Why should I, as the customer, be caught in a dispute between Vox and Vodacom. This is totally unprofessional and absolute pathetic customer service.

My neighbour is a Vodacom customer and her internet was restored on Monday, after also being off for 2 weeks prior.

I am cancelling my account with Vox, if my fibre is not sorted out by tomorrow (Friday, 11 March 2022).

I have had enough of this frustration.

A very unsatisfied customer.