ID
Ilse D
1 reviews | Active since Dec 2017
19 Apr 2023, 07:15
No Internet
I am again having the same problem since the 14th April 2023 when connecting to the Wifi it says Connected/No Internet.
The previous time the technician came with laptop and adjusted settings and it worked but said if it happens again you will maybe have to put a new Wifi box because of something with the signals between the flats.
Please arrange for someone to come urgently as we can now not use the Wifi I have loggend tickets sice Tuesday and no response.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Apr 2023, 07:44Good day, Ilse D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Apr 2023, 07:44
Official
Good day, Ilse D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Apr 2023, 11:24Good day, Ilse V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been reconfigured.
The onsite technicians has made the recommendation for you to upgrade to higher speed line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been reconfigured.
The onsite technicians has made the recommendation for you to upgrade to higher speed line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2023, 11:24
Official
Good day, Ilse V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been reconfigured.
The onsite technicians has made the recommendation for you to upgrade to higher speed line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router has been reconfigured.
The onsite technicians has made the recommendation for you to upgrade to higher speed line.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox