No internet

I signed up for fibre to home at the end of June 2021. I went through the process of providing all my Rica documents and was excited when I was contacted to have my line installed. Vuma came and did a new installation in my home as there was no previous line on Tuesday 06th July 2021. I was contacted by Vox and an installation agent came and set up the router on Thursday the 08th July 2021. However, no internet could be provided. He did a fault log as apparently the line that was installed was linked to another client, but I was assured that as soon as Vuma linked my line correctly I would be up and running. However, a week later I still don’t have internet. I have phoned numerous times, emailed and tried Vuma directly. I finally found someone at Vox who assisted me as the fault logged initially was never sent to Vuma. This was resolved and I still have no internet. For the life of me I cannot understand why this has been an issue for almost a week. It is a brand-new line and brand-new box. I haven’t been a client before and I have never had any previous internet contracts. There should be no reason why my internet can’t up and running. I require internet to make a living and I am horrified of my experience thus far! If I could cancel at this point I would. And honestly, I won’t be making any recommendations!!