TLSN
Teboho L Shaun Ngwane
1 reviews | Active since Nov 2020
12 Mar 2024, 10:43
No Internet Connection from the day of installation
My wifi was installed and activated on the 8th of March 2024 with no internet connection ever since. When i try to connect, it keeps on saying "Incorrect Password". Ive been escalating this matter through their whatsapp line however it seems as if the people who are meant to assist either do know know their job because they have been saying the issue has been resolved yet i still cannot connect. One of the agents via whatsapp confirmed that my router is not provisioned. How the hell does a company go a far as installing a device that is provisioned/activated? at this point, cancelling this product might be the best solution.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Mar 2024, 11:18Good day Teboho
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider ,Frogfoot on the progress of the fault ref: #***) and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider ,Frogfoot on the progress of the fault ref: #***) and update you on the status.
Regards
Vox
Vox Telecom's reply12 Mar 2024, 11:18
Official
Good day Teboho
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider ,Frogfoot on the progress of the fault ref: #***) and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider ,Frogfoot on the progress of the fault ref: #***) and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
15 Mar 2024, 13:07Good day, Teboho
Thank you for your patience while this matter was being investigated
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2024, 13:07
Official
Good day, Teboho
Thank you for your patience while this matter was being investigated
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox