No Internet connection for something I don’t know

Vox, you guys say I owe you money that was never even communicated to me in any manner, you said I should pay the amount on the pamphlet now there’s money that which weren’t I know nothing about and even worse you don’t explain what’s really going on,now you also cut my line for something I don’t understand. I paid you guys way earlier and you came to install after 2 weeks, it was because I wrote a review here. Now if there’s hidden costs why not tell us? I asked around fellow colleagues about such and they also don’t know of such!? If you have figures we have to pay on the side lay it down on your pamphlet so we conclude on what we want!!