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sithembiso N
1 reviews | Active since Apr 2016
28 Nov 2022, 19:19
No internet connection for +3 weeks
3.5 weeks no Internet connection and yet the SP bills me for the full month. Being billed for services not rendered 😡. I have called, emailed and no acknowledgment (apart from the auto email). No one cares. +5 years being a client. Will need to part ways if this continues.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
28 Nov 2022, 19:43Good day, Sithembiso.
Thank you for your review.
Kindly note that your service has been affected by the Vumatel Outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending
We have escalated your query to the Support Management team who will contact you to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by the Vumatel Outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending
We have escalated your query to the Support Management team who will contact you to assist further.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2022, 19:43
Official
Good day, Sithembiso.
Thank you for your review.
Kindly note that your service has been affected by the Vumatel Outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending
We have escalated your query to the Support Management team who will contact you to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your service has been affected by the Vumatel Outage in your area. Majority of services have restored, a few customers are still affected. Vumatel engineers are still attending
We have escalated your query to the Support Management team who will contact you to assist further.
Kind Regards,
Vox
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sithembiso N's updateReviewer Update
05 Dec 2022, 12:04Still no internet after a month but billed in full. Request to cancel the service, finding alternative internet service provision.
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sithembiso N's update05 Dec 2022, 12:04
Reviewer Update
Still no internet after a month but billed in full. Request to cancel the service, finding alternative internet service provision.
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sithembiso N's updateReviewer Update
08 Dec 2022, 22:34I have requested for cancellation and I’m told it can only be done in Jan but there are no services and I’m paying for nothing. It’s not my fault I do not have the services I already paid for. There no communication from Vuma. please cancel with immediate effect we are already spending so much on data everyday as it is.
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sithembiso N's update08 Dec 2022, 22:34
Reviewer Update
I have requested for cancellation and I’m told it can only be done in Jan but there are no services and I’m paying for nothing. It’s not my fault I do not have the services I already paid for. There no communication from Vuma. please cancel with immediate effect we are already spending so much on data everyday as it is.
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sithembiso N's updateReviewer Update
21 Feb 2023, 15:11This story never ends
No internet since Nov 2022 (Vox and Vumatel have not provided me with the services I paid for in advance. I then cancelled the services in December, I still got billed and being billed to date.
Vox sent a courier service to come fetch fetch their hardware (router etc.)
Latest statement 12 Feb 2023 shows an additional billing amount of R 1091.81 for "Penalty Fee for Non Returned HardwareMIKROTIK ROUTERBOARD HAP AC LITE RB952UISerial924909EEBA82". This is obviously an error from VOX. Called Vox service number *** and then referred to the *** to speak to Dane but no responses from this number. What must I do to get off the Vox accounts. Not prepared to pay for something that is obviously an error from the Service provider (i.e. not providing services, fetching their hardware but still charging me for not returning). Someone please assist. I will continue to call this number to try to get this resolved.
No internet since Nov 2022 (Vox and Vumatel have not provided me with the services I paid for in advance. I then cancelled the services in December, I still got billed and being billed to date.
Vox sent a courier service to come fetch fetch their hardware (router etc.)
Latest statement 12 Feb 2023 shows an additional billing amount of R 1091.81 for "Penalty Fee for Non Returned HardwareMIKROTIK ROUTERBOARD HAP AC LITE RB952UISerial924909EEBA82". This is obviously an error from VOX. Called Vox service number *** and then referred to the *** to speak to Dane but no responses from this number. What must I do to get off the Vox accounts. Not prepared to pay for something that is obviously an error from the Service provider (i.e. not providing services, fetching their hardware but still charging me for not returning). Someone please assist. I will continue to call this number to try to get this resolved.
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sithembiso N's update21 Feb 2023, 15:11
Reviewer Update
This story never ends
No internet since Nov 2022 (Vox and Vumatel have not provided me with the services I paid for in advance. I then cancelled the services in December, I still got billed and being billed to date.
Vox sent a courier service to come fetch fetch their hardware (router etc.)
Latest statement 12 Feb 2023 shows an additional billing amount of R 1091.81 for "Penalty Fee for Non Returned HardwareMIKROTIK ROUTERBOARD HAP AC LITE RB952UISerial924909EEBA82". This is obviously an error from VOX. Called Vox service number *** and then referred to the *** to speak to Dane but no responses from this number. What must I do to get off the Vox accounts. Not prepared to pay for something that is obviously an error from the Service provider (i.e. not providing services, fetching their hardware but still charging me for not returning). Someone please assist. I will continue to call this number to try to get this resolved.
No internet since Nov 2022 (Vox and Vumatel have not provided me with the services I paid for in advance. I then cancelled the services in December, I still got billed and being billed to date.
Vox sent a courier service to come fetch fetch their hardware (router etc.)
Latest statement 12 Feb 2023 shows an additional billing amount of R 1091.81 for "Penalty Fee for Non Returned HardwareMIKROTIK ROUTERBOARD HAP AC LITE RB952UISerial924909EEBA82". This is obviously an error from VOX. Called Vox service number *** and then referred to the *** to speak to Dane but no responses from this number. What must I do to get off the Vox accounts. Not prepared to pay for something that is obviously an error from the Service provider (i.e. not providing services, fetching their hardware but still charging me for not returning). Someone please assist. I will continue to call this number to try to get this resolved.
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sithembiso N's updateReviewer Update
23 Feb 2023, 22:55Now this!!!😡
RE: FINAL NOTICE - ***
Dear Client
This is a final reminder that this account remains unpaid.
Account balance: R2,945.43 Overdue balance: R2,945.43
LETTER OF DEMAND
Vox Telecommunications (Pty) Ltd
T/a Vox Telecom
Reg. No.:***
VAT No.: ***
Rwenzori Building, Rutherford Estate
1 Scott Street, Waverley, 2090, South Africa P.O. Box 369, Rivonia, 2128, South Africa Tel: +27 (0)87 ***
Fax: +27 (0)86 ***
E-mail: ***
Website: voxtelecom.co.za
23 Feb 2023
The services not paid will be terminated and your account will be submitted to a third party for collection or legal action to recover the outstanding amount, together with all other charges, costs, interest and legal expenses.
Please remit payment to avoid further proceedings. Our banking details are:
Bank: FNB
Acc Holder: Vox Telecommunications (Pty) Ltd Acc No: ***
Br Code: 255005
Ref nr: ***
If payment has already been made, please accept our thanks and disregard this notice.
Should you require any further information, please contact Miss Courtney Lynne Roypen on +***4.
Yours sincerely,
Credit Control Department
VOX
Web: https://www.voxtelecom.co.za
RE: FINAL NOTICE - ***
Dear Client
This is a final reminder that this account remains unpaid.
Account balance: R2,945.43 Overdue balance: R2,945.43
LETTER OF DEMAND
Vox Telecommunications (Pty) Ltd
T/a Vox Telecom
Reg. No.:***
VAT No.: ***
Rwenzori Building, Rutherford Estate
1 Scott Street, Waverley, 2090, South Africa P.O. Box 369, Rivonia, 2128, South Africa Tel: +27 (0)87 ***
Fax: +27 (0)86 ***
E-mail: ***
Website: voxtelecom.co.za
23 Feb 2023
The services not paid will be terminated and your account will be submitted to a third party for collection or legal action to recover the outstanding amount, together with all other charges, costs, interest and legal expenses.
Please remit payment to avoid further proceedings. Our banking details are:
Bank: FNB
Acc Holder: Vox Telecommunications (Pty) Ltd Acc No: ***
Br Code: 255005
Ref nr: ***
If payment has already been made, please accept our thanks and disregard this notice.
Should you require any further information, please contact Miss Courtney Lynne Roypen on +***4.
Yours sincerely,
Credit Control Department
VOX
Web: https://www.voxtelecom.co.za
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sithembiso N's update23 Feb 2023, 22:55
Reviewer Update
Now this!!!😡
RE: FINAL NOTICE - ***
Dear Client
This is a final reminder that this account remains unpaid.
Account balance: R2,945.43 Overdue balance: R2,945.43
LETTER OF DEMAND
Vox Telecommunications (Pty) Ltd
T/a Vox Telecom
Reg. No.:***
VAT No.: ***
Rwenzori Building, Rutherford Estate
1 Scott Street, Waverley, 2090, South Africa P.O. Box 369, Rivonia, 2128, South Africa Tel: +27 (0)87 ***
Fax: +27 (0)86 ***
E-mail: ***
Website: voxtelecom.co.za
23 Feb 2023
The services not paid will be terminated and your account will be submitted to a third party for collection or legal action to recover the outstanding amount, together with all other charges, costs, interest and legal expenses.
Please remit payment to avoid further proceedings. Our banking details are:
Bank: FNB
Acc Holder: Vox Telecommunications (Pty) Ltd Acc No: ***
Br Code: 255005
Ref nr: ***
If payment has already been made, please accept our thanks and disregard this notice.
Should you require any further information, please contact Miss Courtney Lynne Roypen on +***4.
Yours sincerely,
Credit Control Department
VOX
Web: https://www.voxtelecom.co.za
RE: FINAL NOTICE - ***
Dear Client
This is a final reminder that this account remains unpaid.
Account balance: R2,945.43 Overdue balance: R2,945.43
LETTER OF DEMAND
Vox Telecommunications (Pty) Ltd
T/a Vox Telecom
Reg. No.:***
VAT No.: ***
Rwenzori Building, Rutherford Estate
1 Scott Street, Waverley, 2090, South Africa P.O. Box 369, Rivonia, 2128, South Africa Tel: +27 (0)87 ***
Fax: +27 (0)86 ***
E-mail: ***
Website: voxtelecom.co.za
23 Feb 2023
The services not paid will be terminated and your account will be submitted to a third party for collection or legal action to recover the outstanding amount, together with all other charges, costs, interest and legal expenses.
Please remit payment to avoid further proceedings. Our banking details are:
Bank: FNB
Acc Holder: Vox Telecommunications (Pty) Ltd Acc No: ***
Br Code: 255005
Ref nr: ***
If payment has already been made, please accept our thanks and disregard this notice.
Should you require any further information, please contact Miss Courtney Lynne Roypen on +***4.
Yours sincerely,
Credit Control Department
VOX
Web: https://www.voxtelecom.co.za
Vox Telecom's replyOfficial
24 Feb 2023, 10:11Good day, Sithembiso amadeus N
Thank you for your post
A request has been logged with the debtors department for assistance.
Your ***
Regards
Vox
Thank you for your post
A request has been logged with the debtors department for assistance.
Your ***
Regards
Vox
Vox Telecom's reply24 Feb 2023, 10:11
Official
Good day, Sithembiso amadeus N
Thank you for your post
A request has been logged with the debtors department for assistance.
Your ***
Regards
Vox
Thank you for your post
A request has been logged with the debtors department for assistance.
Your ***
Regards
Vox