No internet connection for 2 days and no reason why

I have been sitting without wifi for 2 days going on three.

I can't get hold of anyone because the volumes are so high max waiting time was almost 20min and then having to try and squeeze it in during working hours. I still have not received a response on my email sent and frankly the voice recording informing everyone about the outage is not enough.

I went to Vox from Telkom to prevent such things from happening and even ended up paying waaaayyyy more at Vox but this is ridiculous. No feedback to customers as to why there is no internet connection nor is there a time as to when this is going to be resolved yet Vox is going to demand R950 at the end of the month.

In order to keep working I have to hotspot my phone and use my personal data just to keep working.

This is unacceptable for the amount of money I am paying.