PS
Phakie S
1 reviews | Active since Jul 2017
10 Dec 2022, 19:02
No internet connection and terrible service
Vox customer service is the worst!! No feedback provided about the connection we haven't had for 2 days nows. Vox logged a call with Frogfoot fibre and frogfoot confirmed that they sent feedback to Vox already and everything is fine on their side. Vox hasn't even provided feedback to me as their client.
Frogfoot responded immediately to my query and even called me but nothing from Vox.
After holding on the line for Vox 3 times @ 20 minutes per call I still haven't been assisted!
I have no intention of renewing my contract when it ends!
CONNECTION STILL NOT WORKING AND NO FEEDBACK AND NO TECHNICIAN SENT! THE APPALLING SERVICE FROM THE CONSULTANTS MAKES MATTERS WORSE AS THEY ARE ALL RUDE AND HAVE ABSOLUTELY NO TELEPHONE ETIQUETTE!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Dec 2022, 20:11 Good day, Phakie S
Thank you for the review.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
The fault was escalated to Frogfoot -Kindly note that the original fault is still open on the reference VOX***8 This was logged today.Description: link down USP Ref: #461303
Description: link down
USP: FF
Area: Boksburg
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
The fault was escalated to Frogfoot -Kindly note that the original fault is still open on the reference VOX***8 This was logged today.Description: link down USP Ref: #461303
Description: link down
USP: FF
Area: Boksburg
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2022, 20:11
Official
Good day, Phakie S
Thank you for the review.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
The fault was escalated to Frogfoot -Kindly note that the original fault is still open on the reference VOX***8 This was logged today.Description: link down USP Ref: #461303
Description: link down
USP: FF
Area: Boksburg
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
The fault was escalated to Frogfoot -Kindly note that the original fault is still open on the reference VOX***8 This was logged today.Description: link down USP Ref: #461303
Description: link down
USP: FF
Area: Boksburg
We will provide feedback to you soonest.
Kind Regards,
Vox
PS
Phakie S's updateReviewer Update
11 Dec 2022, 02:17Frogfoot phoned me after requesting information from them and on 10/12/2022 at 18h00 they provided me with that same reference number and they have advised everything is up and running on their side and they did let Vox know at 17h02 on 10/12/2022. So provide a valid response other than the one you've provided because Frogfoot already provided me with an update on their side before you guys.
You don't even mention anything about the terrible service and your response is not even helping because I received info from Frogfoot before my actual service provider did. The only reason you're even providing the info above is because I provided this review, otherwise I'd still be waiting without any update or knowledge of whats happening because your consultants are rude and unaccommodating.
You guys should really prioritize your customers and giving feedback. If you paid any attention you'd notice that most customers are complaining about your terrible service and no one from Vox responding to their queries.
You don't even mention anything about the terrible service and your response is not even helping because I received info from Frogfoot before my actual service provider did. The only reason you're even providing the info above is because I provided this review, otherwise I'd still be waiting without any update or knowledge of whats happening because your consultants are rude and unaccommodating.
You guys should really prioritize your customers and giving feedback. If you paid any attention you'd notice that most customers are complaining about your terrible service and no one from Vox responding to their queries.
PS
Phakie S's update11 Dec 2022, 02:17
Reviewer Update
Frogfoot phoned me after requesting information from them and on 10/12/2022 at 18h00 they provided me with that same reference number and they have advised everything is up and running on their side and they did let Vox know at 17h02 on 10/12/2022. So provide a valid response other than the one you've provided because Frogfoot already provided me with an update on their side before you guys.
You don't even mention anything about the terrible service and your response is not even helping because I received info from Frogfoot before my actual service provider did. The only reason you're even providing the info above is because I provided this review, otherwise I'd still be waiting without any update or knowledge of whats happening because your consultants are rude and unaccommodating.
You guys should really prioritize your customers and giving feedback. If you paid any attention you'd notice that most customers are complaining about your terrible service and no one from Vox responding to their queries.
You don't even mention anything about the terrible service and your response is not even helping because I received info from Frogfoot before my actual service provider did. The only reason you're even providing the info above is because I provided this review, otherwise I'd still be waiting without any update or knowledge of whats happening because your consultants are rude and unaccommodating.
You guys should really prioritize your customers and giving feedback. If you paid any attention you'd notice that most customers are complaining about your terrible service and no one from Vox responding to their queries.
Vox Telecom's replyOfficial
12 Dec 2022, 07:42Good day, Phakie S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2022, 07:42
Official
Good day, Phakie S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox