HJ
Heather J
1 reviews | Active since Jul 2021
10 Sept 2022, 08:03
No internet connection
I am at my wits end with this company it's been 9 days without internet soon after payment boom no connection. I have been sending them msg on fb they will respond they call but still no internet, I always pay on time have never missed a payment. I'm so tired with this issue every second month it does like this I am losing my trust with this company 😪 next month I'll be turning 1 year with them can't wait to cancel my account as I can't deal with this anymore.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Sept 2022, 08:42Good day, Heather
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support Management team for urgent assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support Management team for urgent assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply10 Sept 2022, 08:42
Official
Good day, Heather
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support Management team for urgent assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support Management team for urgent assistance.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Sept 2022, 10:18Good day, Heather J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved by the Network Provider, Telkom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved by the Network Provider, Telkom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Sept 2022, 10:18
Official
Good day, Heather J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved by the Network Provider, Telkom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved by the Network Provider, Telkom
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox