JB
Jocelyn B

1 reviews | Active since May 2012

05 Jun 2019, 14:36

No Internet, Conflicting info and NO ONE assisting to resolve the issue

I currently have no internet, I have called Vox on 4 occasions: - Technical support says I must speak to sales as the area I have just moved it is to not covered - Call sales get told they will call me back, still waiting on this call - Call sales again, I get told I am on a sim card that is no longer valid and needs to be upgraded to Cell C they will call me back. Still waiting on this call back - Called again, Sales advise that technical must sort the issue out as I am covered in that area and that it should be working

Sum down, I have no internet..! VOX doesn't care about this except telling me different conflicting information and STILL no solution! I pay for a service which currently I am not getting, this is frustrating!

Can someone please sort my internet out without promising to call me back and WITHOUT lying or giving me conflicting information!

June is paid for in advance, I expect my internet to be fixed as currently paying for nothing!!

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