No internet and no help.

The contractor to install our fibre came out on 14th April. We were told the router vox had supp**** was not "strong" enough but that he could supply a router. He then came back with a router that did not work. After numerous phone calls and complaints he came back with another router that is programmed by afrihost and still doesn't work. It is now nearly a month later and the fibre still isn't working. The contractor has not come back and despite countless phone calls and messages nothing has been done. Vox has charged us though.