LB
Lize-Marie Botha
1 reviews | Active since Sept 2022
22 Oct 2022, 08:11
NO INTERNET and EMPTY PROMISES
Once again no service from Vox, get no response to emails or tickets filed, could not work yesterday due to no internet. After a day of begging for help eventually late last night someone called however he only made empty promises to escalate the issue to Vumatel. Utter ******* service!!! The phones keep you on hold, used R200 airtime and still haven't gotten through. Time to move my fiber to a new company. My brother as well as my friends will all be moving to a new company. I am supposed to work today AND STILL NO INTERNET!! Rebooted more than 20times now. Can someone PLEASE URGENTLY ASSIST!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
22 Oct 2022, 08:55Good day , Lize-Marie
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Oct 2022, 08:55
Official
Good day , Lize-Marie
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
LB
Lize-Marie Botha's updateReviewer Update
22 Oct 2022, 09:35Not holding my breath
LB
Lize-Marie Botha's update22 Oct 2022, 09:35
Reviewer Update
Not holding my breath
Vox Telecom's replyOfficial
24 Oct 2022, 07:47 Good day, Lize-marie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Best regards,
Vox Telecom's reply24 Oct 2022, 07:47
Official
Good day, Lize-marie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
24 Oct 2022, 07:47 Good day, Lize-marie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Best regards,
Vox Telecom's reply24 Oct 2022, 07:47
Official
Good day, Lize-marie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Best regards,
LB
Lize-Marie Botha's updateReviewer Update
24 Oct 2022, 08:14This was not a Vumatel issue. Your technician flushed my IP address as I asked from the start. He was helpful unlike the rest of Vox with the exception of two technicians. Whole 48 hours going back and forth, lost income due to this too. I am waiting on the ticket closure email as I need it for my work. Thank you to the helpful technician, appreciate your efforts!
LB
Lize-Marie Botha's update24 Oct 2022, 08:14
Reviewer Update
This was not a Vumatel issue. Your technician flushed my IP address as I asked from the start. He was helpful unlike the rest of Vox with the exception of two technicians. Whole 48 hours going back and forth, lost income due to this too. I am waiting on the ticket closure email as I need it for my work. Thank you to the helpful technician, appreciate your efforts!
LB
Lize-Marie Botha's updateReviewer Update
24 Oct 2022, 08:15Your phone lines are still not working, you still get placed on held. Indefinitely. Please fix your issues, you will lose customers over this.
LB
Lize-Marie Botha's update24 Oct 2022, 08:15
Reviewer Update
Your phone lines are still not working, you still get placed on held. Indefinitely. Please fix your issues, you will lose customers over this.
Vox Telecom's replyOfficial
24 Oct 2022, 09:34Good day, Lize-marie B
Tickket closure email was sent on the 22nd - VOX***8
We just tested the line ***, and it connected, we will however escalate for the team to investigate.
Regards
Vox
Tickket closure email was sent on the 22nd - VOX***8
We just tested the line ***, and it connected, we will however escalate for the team to investigate.
Regards
Vox
Best regards,
Vox Telecom's reply24 Oct 2022, 09:34
Official
Good day, Lize-marie B
Tickket closure email was sent on the 22nd - VOX***8
We just tested the line ***, and it connected, we will however escalate for the team to investigate.
Regards
Vox
Tickket closure email was sent on the 22nd - VOX***8
We just tested the line ***, and it connected, we will however escalate for the team to investigate.
Regards
Vox
Best regards,