No internet am requesting refund for hours lost

Item: Vox Telecom
Rating: 1
Author: jabu M

13 hours without internet, chat agents takes too long to respond, I paid upfront monthly so I humbly request refund for the hours lost. Their technical failed to resolve the matter. No customer support or care. I regret the day I subscribed

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

01 Oct 2025, 07:13

Good day Jabu,

Thank you for your review.

We have received confirmation from our Support team that the matter has been escalated to the Network Provider Vumatel for assistance.
There is currently an outage in your area as per notificication

Vumatel GPON FTTH
Some customers may experience problems with no connectivity F
ault has been escalated to Vumatel for investigation P1 Limpopo Polokwane

We will provide feedback to you via the initial request logged.

Regards
Vox

Vox Telecom's reply01 Oct 2025, 07:13

Official

jabu M's updateReviewer Update

01 Oct 2025, 18:52

Justin Rayment has ensured that I kept posted on the developments and he made constant follow up until the matter was resolved
Thanks very much Justin

jabu M's update01 Oct 2025, 18:52

Reviewer Update

Justin Rayment has ensured that I kept posted on the developments and he made constant follow up until the matter was resolved
Thanks very much Justin

Vox Telecom's replyOfficial

01 Oct 2025, 19:49

Good day, Jabu.
Thank you for the review.
We appreciate your positive feedback!
Regards,
Vox

Vox Telecom's reply01 Oct 2025, 19:49

Official

Good day, Jabu.
Thank you for the review.
We appreciate your positive feedback!
Regards,
Vox