No internet access since the 09th of February from Vox and On Air Fibre

I have had no internet access since the 09th of February. My family and I are unable to watch TV or access work or do any school work because the Vumatel/Vox Fiber line is not working. I don't know if my account has been disconnected or if there is an outage. I received no communication to this day. I tried to call the Vox Technical Help line and my call keeps getting dropped after selecting the option to speak to a technician. I have waisted hundreds of rand of airtime on these calls. I have sent numerous emails and no one responds to on time. It took 2 days to get an incorrect response from the wrong department, from a person called Florah Mathegu telling me about payments for On Air Fiber. This is such poor service for paying customers. I am going to cancel my service with them.