No internet access for a week

So today 23 April 2024 its been a whole week without any internet access.

Good day

I have been in Whatsapp communication with VOX regarding my internet which has been off since Tuesday 16 April 2024.

I was then informed that there was an outage impacting in my area and once the outage is resolved my connection would restore.

I then followed up on Wednesday who advised the same and that an FNO was dispatched to site to investigate(this was early Wednesday +-06:00am).When I got home(after 18:00) I queried again as I have not received any feedback yet and my internet was still down.

I then messaged Vox again on Whatsapp who helped me check if they issue was not on my end...checking which lights are on the Fibre box and sharing images etc.To which I was advised again on the continued outage in the area but still no news on when it will be resolved.

Thursday 18 April 2024 at 05:30am I messaged again to follow up as I could no longer work from home to which I was advised Octotel was attending to the connections which are STILL down. and could not provide an ETR yet.At this point my manager called me in as I could no longer work from home without internet as I have reports to submit.

Later during the day of 18 April 2024 I attempted to chat to support again to get feedback on when this would be sorted.We then went though the same check...which lights were on the Fibre box etc when the supp**** me with my first reference VOX***9 FFTH 298491 and the fault was escalated to Octotel for investigation.then also advised they need Octotel to finish with troubleshooting.

DAY 4-FRIDAY 19 APRIL 2024-i queried an update again around 12:30pm to which I was asked again to check all cables,reboot route and fibre box and sent pictures of which lights were displayed.After all prvious info was shared with the support I was asked to plug in my laptop to do further checks(process of elimination) which was still not successfull.This ws the same thing around 17:00 when I followed up again over whatsapp and again we went through the same checks(which lights on fibre box and router etc)

At this point I have lost a week of no internet...besides the fact that I have to work on my reports...my son has homework and gets online extra classed he had to attend...which we had to cancel.

I received a message on Friday 19 April 2024 around 08:28am from VOX:octotel Fibre services has been restored,but this was not the case as I still had no internet.I then received a message again that my ticket VOX***4 was logged and they will follow up and provide feedback.

Saturday 20 April 2024 I started another chat on whatsapp as our internet was still down(DAY 5)AND AGAIN I WAS ASKED TO SHARE PICTURES OF THE LIGHTS ON THE FIBRE BOX ETC...asked to plug it into my laptop but still the same result.By this time you can imagen how I feel as I have not received any positive feedback on when our internet would be back.

Sunday 21 April 2024-followed up AGAIN on my ticket VOX***4 where I was advised the line is active on their end but I still had/have no internet connection(same thing again asking pictures of fibre box and route) to which I asked why a tech can just be sent to check as I am not a tech or work in IT.

I was then advised a ticket was updated with octotel to advise the link is still down,they would then investigate and call me.(VOX***4 ***)

I received a call for an appointment at 11:30 today 23 April 2024,I arranged that I stayed home but the tech advised me that this issue has to be resolved remotely by both Octotel and Vox.

As you can see above this has been a whole week since I had internet access due to the lack of service provided by both Vox and Octotel and would like to be compensated for the inconvenience,but first for this matter to be resolved no later than today!!

VOX***8 VOX***8 VOX***4