PW
Peter Wroe-Street
1 reviews | Active since Dec 2021
11 Jun 2024, 07:47
No internet
Vox fiber down until the 14th June no notice or alternative or explnation tech support is bad no help at all
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Replies (2)
Vox Telecom's replyOfficial
11 Jun 2024, 08:40Good day, Peter W
Thank you for the review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Vox Notice:
Frogfoot Services.
Richards Bay - Arboretum. Customers may experience problems with intermittent connectivity.
Fault is linked to a network stabilization project that has been extended to 19:30 14/06/2024.
Further feedback to follow
Regards
Vox
Thank you for the review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Vox Notice:
Frogfoot Services.
Richards Bay - Arboretum. Customers may experience problems with intermittent connectivity.
Fault is linked to a network stabilization project that has been extended to 19:30 14/06/2024.
Further feedback to follow
Regards
Vox
Vox Telecom's reply11 Jun 2024, 08:40
Official
Good day, Peter W
Thank you for the review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Vox Notice:
Frogfoot Services.
Richards Bay - Arboretum. Customers may experience problems with intermittent connectivity.
Fault is linked to a network stabilization project that has been extended to 19:30 14/06/2024.
Further feedback to follow
Regards
Vox
Thank you for the review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Vox Notice:
Frogfoot Services.
Richards Bay - Arboretum. Customers may experience problems with intermittent connectivity.
Fault is linked to a network stabilization project that has been extended to 19:30 14/06/2024.
Further feedback to follow
Regards
Vox
PW
Peter Wroe-Street's updateReviewer Update
11 Jun 2024, 08:48During the project you can.. must have budgeted for alternatiewe internet orinformed customer of the duration on your site the only inprogres outage is in santon nothing of richardsbay
PW
Peter Wroe-Street's update11 Jun 2024, 08:48
Reviewer Update
During the project you can.. must have budgeted for alternatiewe internet orinformed customer of the duration on your site the only inprogres outage is in santon nothing of richardsbay