KM
Kagiso M
1 reviews | Active since Sept 2019
15 Oct 2025, 09:16
No internet
I have been without internet connectivity since yesterday. The whatapp bot is not useful and disconnect every chat and there’s no ETA for when this will be resolved. During the day I need to work and a night work on school assignments… and I have not been able to do neither one of them.
Can this be dealt with swiftly please
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Oct 2025, 09:29Good day, Kagiso M
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply15 Oct 2025, 09:29
Official
Good day, Kagiso M
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
KM
Kagiso M's updateReviewer Update
16 Oct 2025, 07:29Good morning,
I made numerous telephonic follow up which depleted my air time and the last follow up was with a manager (Tyron) who promised to call be back and like all other consultants no one called me back.
Once you see the need to contact me with feedback could your retentions department please also make contact with me in cancelling my subscription.
I made numerous telephonic follow up which depleted my air time and the last follow up was with a manager (Tyron) who promised to call be back and like all other consultants no one called me back.
Once you see the need to contact me with feedback could your retentions department please also make contact with me in cancelling my subscription.
KM
Kagiso M's update16 Oct 2025, 07:29
Reviewer Update
Good morning,
I made numerous telephonic follow up which depleted my air time and the last follow up was with a manager (Tyron) who promised to call be back and like all other consultants no one called me back.
Once you see the need to contact me with feedback could your retentions department please also make contact with me in cancelling my subscription.
I made numerous telephonic follow up which depleted my air time and the last follow up was with a manager (Tyron) who promised to call be back and like all other consultants no one called me back.
Once you see the need to contact me with feedback could your retentions department please also make contact with me in cancelling my subscription.
Vox Telecom's replyOfficial
16 Oct 2025, 14:46Good day, Kagiso.
Thank you for your patience while this matter was being attended to.
Kindly note that we've received feedback from Vumatel that the re-installation has been completed, and the service is up and running again.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being attended to.
Kindly note that we've received feedback from Vumatel that the re-installation has been completed, and the service is up and running again.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply16 Oct 2025, 14:46
Official
Good day, Kagiso.
Thank you for your patience while this matter was being attended to.
Kindly note that we've received feedback from Vumatel that the re-installation has been completed, and the service is up and running again.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Thank you for your patience while this matter was being attended to.
Kindly note that we've received feedback from Vumatel that the re-installation has been completed, and the service is up and running again.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox