NM
Nokuthula M
1 reviews | Active since Jan 2019
12 Jan 2022, 20:42
No internet
Can someone at Vox take me seriously, I am still without internet. I’ve spent yesterday and today on the phone and it doesn’t seem people know what the issue is with my network. It will be the 3rd day without internet and this I need to be able to work from home. However no one seems to apply some urgency to my query… if it’s really too much then cancel my contract. I’m over having to call and waste airtime
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Jan 2022, 21:18Good day , Nokuthula M
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Vox Telecom's reply12 Jan 2022, 21:18
Official
Good day , Nokuthula M
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
NM
Nokuthula M's updateReviewer Update
15 Jan 2022, 09:43Vox Team I am still without internet and you have blamed Vumatel every step of the way… can I be properly solutioned and provided with honest transparent feedback
NM
Nokuthula M's update15 Jan 2022, 09:43
Reviewer Update
Vox Team I am still without internet and you have blamed Vumatel every step of the way… can I be properly solutioned and provided with honest transparent feedback
NM
Nokuthula M's updateReviewer Update
15 Jan 2022, 09:48And I cannot reach you via phone, this is really messed up. I cannot be going through an emotional episode because of such and your lack of ownership and professionalism is worse than Vodacom
NM
Nokuthula M's update15 Jan 2022, 09:48
Reviewer Update
And I cannot reach you via phone, this is really messed up. I cannot be going through an emotional episode because of such and your lack of ownership and professionalism is worse than Vodacom