NB
Nanya B
1 reviews | Active since Sept 2022
20 Dec 2022, 17:07
NO INTERNET
I am currently waiting on someone to assist with activation. The box has been installed but no internet service. We have had a technician come out to replace something but still no internet called in and CS agent advised that a technician would give us a call yesterday.. No1 contacted us. I need an internet connection as I work from home half the week. Can someone urgently help get this issue resolved please?
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Replies (2)
Vox Telecom's replyOfficial
20 Dec 2022, 20:11Good day Nanya B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply20 Dec 2022, 20:11
Official
Good day Nanya B, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
21 Dec 2022, 15:10 Good day, Nanya B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the router self install issue were resolved and you are now connected.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the router self install issue were resolved and you are now connected.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Dec 2022, 15:10
Official
Good day, Nanya B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the router self install issue were resolved and you are now connected.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the router self install issue were resolved and you are now connected.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox