NO INTERNET

Now I have had enough! My fibre has been off since the 7th of August! I have a son in matric and a business to run. If I don't phone every day, I don't hear from you. On the 17th August Vusa came to my house and said it is a TT Connect issue and he will phone them and give me feedback. I have not heard a thing. TT Connect said somebody will get back to me, I am still waiting..... I need this to be sorted by COB TODAY!! I also demand a refund for the days I had no connection. Reference number is VOX***1.