No follow-ups and still no internet at my new place.

I requested a new fibre a line at the new place I moved into to be installed on 26 July... I received absolutely no feedback on this until I had to email and call again to follow up. The line was eventually activate in the first week of August but yet again.. the line is still not active. I had to call in once again to follow up and was told it was escalated...called in again because like always you have to follow up yourself. I have already received my invoice for the new line but I am kot even getting the service I will be paying for yet.. I was again told this will be escalated... no apologies, no nothing. Seriously considering cancelling this line. So upsetting because I have never before had any issues with Vox before. Pathetic