MV
Marilynne V
1 reviews | Active since Mar 2022
25 Dec 2022, 00:00
No fibre to the home connection for 6 days
I have been without fibre connection for 5 days. In fact, this is in the Observatory area. It is not just me. I have loged a call on Thursday, followed up yesterday and was promised that the fault will be sorted out within 24 hours I have no recourse and will obviously have to pay my full monthly fee. Tomorrow is Christmas, I have no idea when rhe problem will be solved. I am working from home over the holidays and it is crucial that my connection gets fixed.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Dec 2022, 08:39Good day,Marilynne V
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Dec 2022, 08:39
Official
Good day,Marilynne V
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Dec 2022, 07:59 Good day, Marilynne V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Dec 2022, 07:59
Official
Good day, Marilynne V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox