LG
Lindani G
1 reviews | Active since Feb 2022
24 Feb 2022, 21:45
No Fibre To The Home
Tomorrow marks 30 days since I app**** for a Vox account. I'm still not connected. No one cares or know how to help me. The service is pathetic to say the least.
Speaking to one of their consultants, Shane (at 21h32 on 24 February 2022), was a horrible experience in itself. He lacks empathy, has a bad attitude and offers no solutions. He basically knows nothing. The only thing he could say afterwards was that the matter has been escalated. I don't know how many times I have had that repeated to me.
Another week will go by with no assistance. The service is **********. It's actually unbelievable.
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Replies (2)
Vox Telecom's replyOfficial
25 Feb 2022, 07:55Good day, Lindani G
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***.
The Support team will follow up with the Upstream Provider ( ISP-676484) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***.
The Support team will follow up with the Upstream Provider ( ISP-676484) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply25 Feb 2022, 07:55
Official
Good day, Lindani G
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***.
The Support team will follow up with the Upstream Provider ( ISP-676484) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***.
The Support team will follow up with the Upstream Provider ( ISP-676484) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
10 Mar 2022, 14:02Good day, Lindani G , Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link. The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox
Vox Telecom's reply10 Mar 2022, 14:02
Official
Good day, Lindani G , Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider restored the link. The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account. Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox