No fibre installation or activation service, but recieved a final demand letter???

*** I app**** for VOX Telecoms Fibre towards the end of May and promised that installation turnaround time would be 1 to 2 weeks. To make a long story short after continiues follow ups I found myself 2 and a half months later without any fibre installation to a point that I contacted and asked Vox to cancell any prospective association with them and remove my details from their database because if this is the service I'm experiencing before fibre installation, I'm worried about the service once installation or activation has started. Only than,in August did someone from Vumatel phone me to want to arrange for installation which I declined based on my request to Vox which they accepted. Now all the sudden different Vox personnel started phoning me. A lady called Lente Terblanche promised to resolve everything for me and make sure that no monies are deducted from my bank account as no installation nor activation has taken place.Again a promise that was not delivered on because they deducted over R2000 from my account which I reversed at my Bank at my expense of cause. Myself, Lente and Bianca communicated via mobile and email where a lot of empty promises were made. Till today I am still waiting for final feedback and in the meantime I recieved statements for payment from their accounts department ranging from R2400 to R3400. Soon after that I recieved a statement reflecting a 0 balance with account cancelation confirmed.I thought wow!, finally this has been sorted even thanking Lente for taking ownership to resolve this... Than out of the blue I started getting text messages to pay in excess of R2000 for services rendered or be handed over. Again I made contact with Lente at Vox who told me I must just ignore and that she is busy resolving this. This did not stop them from sending me a final letter of demand on the 6th of September for an ammount in excess of R4500 which astounded and shocked me. Again I emailed Lente who has all of a sudden gone quiet. I spoke to a lady called Natasha Pheifer who send out the final demand letter and told me as per their records installation and activation of fibre was done between June and July this year which I denied without hesitation. I asked for proof which she obviously could not provide as there's none because of no installation. Never did any installation of fibre happened at my premises as claimed by Vox, neither have I enjoyed any services from Vox Telekom. All I asked for on many ocations is that someone take accountability for this mess and finalize and resolve this misunderstanding and false claims being made.

I am extremely disappointed that such a big organisation like Vox can get it so wrong and allow this to drag out for so long. I spoke to various individuals who promised to resolve but clearly the different Departments are not talking to each other. Please Vox, sort out your mess!

George Slambee