JT
James T

1 reviews | Active since Jul 2018

04 Jul 2018, 10:00

No Fibre from VOX Telecom

My initial interactions with VOX Telecom were fantastic. Their sales people, contracted installers and paperwork were all efficient and helpful.

Unfortunately their service delivery of Fibre WiFi to my area, Bedfordview, since then has been pathetic with terrible intermittent signal. In fact I experience more downtime than up and thank goodness I still have a month to run on my Telkom ADSL without which my business productivity would have suffered greatly. Every time I call they either give me standard message saying they are experiencing problems in Jo'burg or else tell me they are working on it. 3 weeks of **** poor delivery!

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Jul 2018, 10:20
Official

Good day James.

Thank you for bringing this matter to our attention.

Kindly note that this matter will be escalated and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply18 Jul 2018, 13:03
Official

Good day James,

As per feedback received, this matter has been resolved and that the connection has been restored.

Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.

Kind Regards

Vox Telecom