rR
rashid R
1 reviews | Active since Jun 2013
12 Apr 2022, 13:48
No fibre from Vox after payments
I signed up for Vox fibre and paid an installment of R299 in the middle of February 2022 , I was not told that I would have to pay again on 1st of March to recieved coverage for that month. After I paid for those two months I was still not connected even after I sent confirmation of payments to Vox. I contact them on their live chat and was told to contact another number for connecting to fibre. I would like to cancel with Vox as currently I have been pay for no fibre and would like a full refund.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Apr 2022, 17:47Good day , Rashid R
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 17:47
Official
Good day , Rashid R
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Apr 2022, 12:49 Good day, Rashid R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider installed the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider installed the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply27 Apr 2022, 12:49
Official
Good day, Rashid R
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider installed the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider installed the ONT.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox