No fibre for nearly a week and Vox does not care to help escalate this!!

Been without wifi since the 30th October, its now the 4th November. Vox says its not a fault on their end but that the issue was escalated to Metrofibre. I call Metrofibre and they tell on the system it shows that my services with Vox were cancelled and needs to be escalated to my key account manager at Vox - payments are up to date, no notice that my services were cancelled. Called Vox this afternoon and still no one can assist as to why my fibre is down for so long. I was told William Dowry will call me within 5 minutes (this was at 3.30pm on 4 November), its 7pm now - still no news from this company. What sort of service is this?! Frustrating beyond words - we cant work due to no connectivity, my daughter started exams and has no wifi to connect and go over the revision papers her school posted online - but Voc doesn’t care right?! I should continue paying them over R1000 every month and also top up on phone data when their services are this ****ty!!!?