ML
Moipone L
1 reviews | Active since Aug 2009
17 Dec 2022, 21:29
No fibre connection yet I will be billed for a full month. Cannot wait to terminate this contract
I have been trying to get hold of a technician from Vox since this morning at 8:30am to no avail, yet at the end of the month I would be expected to pay a full when I will not have access to fibre connection. I logged a call and was promised that someone will get back to me with reference vox***7. I will definitely find another alternative.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
17 Dec 2022, 22:07Good day, Moipone L
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2022, 22:07
Official
Good day, Moipone L
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
ML
Moipone L's updateReviewer Update
19 Dec 2022, 09:56Good day
I have been on the phone the whole morning and no help. I will not pay for the services that I am not using. If I do not get help today, I will definitely move to another service provider. Your customer service is very poor yet you are good at issuing invoices for payment
I have been on the phone the whole morning and no help. I will not pay for the services that I am not using. If I do not get help today, I will definitely move to another service provider. Your customer service is very poor yet you are good at issuing invoices for payment
ML
Moipone L's update19 Dec 2022, 09:56
Reviewer Update
Good day
I have been on the phone the whole morning and no help. I will not pay for the services that I am not using. If I do not get help today, I will definitely move to another service provider. Your customer service is very poor yet you are good at issuing invoices for payment
I have been on the phone the whole morning and no help. I will not pay for the services that I am not using. If I do not get help today, I will definitely move to another service provider. Your customer service is very poor yet you are good at issuing invoices for payment
Vox Telecom's replyOfficial
19 Dec 2022, 13:33 Good day, Moipone L
Kindly note that the sales retention team has contacted you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the sales retention team has contacted you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Dec 2022, 13:33
Official
Good day, Moipone L
Kindly note that the sales retention team has contacted you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that the sales retention team has contacted you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
ML
Moipone L's updateReviewer Update
20 Dec 2022, 14:55Please cancel my line immediately and release it. I need to install a new fibre with another provider urgently. Thanks.
ML
Moipone L's update20 Dec 2022, 14:55
Reviewer Update
Please cancel my line immediately and release it. I need to install a new fibre with another provider urgently. Thanks.