LG
Louise G
1 reviews | Active since Dec 2017
07 Dec 2023, 07:53
No FFTH...
Being threatened with account suspension after being told make only partial payment on my account. I have NEVER missed a payment since joining VOX in 2019. I was asked to email proof of residence/occupancy numerous times in this case four times. I have called VOX, emailed and used the WhatsApp communicating service and guess what I still don't have FTTH. I just don't understand why aren't anyone communicating within the company. Being told that they can't log my FTTH as the previous tenant hasn't cancelled their FTTH in my unit which I am the tenant now since last week... not sure how much more proof they want.....
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
07 Dec 2023, 09:03 Good day Louise G
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Best regards,
Vox Telecom's reply07 Dec 2023, 09:03
Official
Good day Louise G
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards,
Vox Team
Best regards,
LG
Louise G's updateReviewer Update
11 Dec 2023, 12:32 Going for 11 days now.... I still don't have FTTH in my place. The LTE loses connection every time there is is loadshedding and yes I do have a UPS for the reason of loadshedding purposes.
Not sure if it's worth staying with Vox......
Not sure if it's worth staying with Vox......
LG
Louise G's update11 Dec 2023, 12:32
Reviewer Update
Going for 11 days now.... I still don't have FTTH in my place. The LTE loses connection every time there is is loadshedding and yes I do have a UPS for the reason of loadshedding purposes.
Not sure if it's worth staying with Vox......
Not sure if it's worth staying with Vox......
LG
Louise G's updateReviewer Update
13 Dec 2023, 14:17And again on day 13 and still no FTTH..................................................................
LG
Louise G's update13 Dec 2023, 14:17
Reviewer Update
And again on day 13 and still no FTTH..................................................................
Vox Telecom's replyOfficial
09 Jan 2024, 07:35Good day,Louise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Jan 2024, 07:35
Official
Good day,Louise
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,