No Feedback, No Urgency, No Service!

I was a Rain customer for over 4 years and experienced no issues at all. I chose to move to Vox because of their competitive pricing and to have better network coverage during loadshedding. I have only been a customer with Vox for almost 3 months and i have been having on going issues with my network speed. Between Vox and Vumatel, there is no ownership being taken in to consideration. I am paying for 1000mbps/250mbps but am not reaching anything near to those speeds from a download perspective. I have contacted Vox numerous times and with my last interaction i have not received feedback. A support agent contacted me to assist me, but had to make arrangements to be at home for them to help me. On the day of being at home i received no call back which is disrespectful to me as a client. I am really unsatisfied with the service i have received, i am unsatisfied with the service i am paying for and the impression i have been given by Vox is that i am not cared for as a customer. All i want is my network speed to be rectified!