LF
Leon F
1 reviews | Active since Apr 2016
12 Aug 2024, 11:21
No feedback, no answers, just trying to get fibre up and running...
This company is a horror to deal with. You cannot speak to a human, and when you do, they do not get back to you. Their whatsapp service is blunt, as are their answers. I have been waiting for Lerato to phone me for a week now to install the router - a very simple task. I missed the initial call on 6 August, and have since then tried to get hold of Lerato. Order no X***
This is not the first time I've dealt with VOX, as I have been a client before, and I should have known this was the way...but I tried them again. I am very sorry I made the mistake, again.
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Replies (2)
Vox Telecom's replyOfficial
12 Aug 2024, 12:09Good day ,Leon F
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply12 Aug 2024, 12:09
Official
Good day ,Leon F
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's replyOfficial
16 Aug 2024, 13:13Good day ,Leon F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2024, 13:13
Official
Good day ,Leon F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox