No enjoy, terrible service

We placed an order with Vox Telecom to come and install Fibre to our home on the 22 of June and still as of today 23 July we have had absolutely no job from them. Their service has been none existant!!!!!! After countless calls and emails we still have no job in terms of getting Fibre to our home. Before any completion they even tried to bill my hubby, but we put a stop to that. No service no pay. We want this sorted out as we believe we have been patient for long enough!!!! Guess the way forward would be to cancel our order and go with a professional service provider...