EC
Eugene C
1 reviews | Active since Jun 2013
06 May 2024, 18:35
No delivery of order.
I would never in my life order something through vox again i placed an order for wifi mesh as i need it to expand my wifi signal due to the wifi extenders not working all that great i placed the order on the 27th of April 2024 i think waited about a week then asked for an update on my order i was to this Good day
ORDER HAS BEEN SENT TO LINKQAGE FOR DELIVERY ON THE 6TH OF MAY.
Thank you Waited the whole day of the 6th of May 2024 for nothing between them and linkqage they wasted my time nothing arrived no delivery came, i have had it up to here with them they became like telkom terrible service delivery.
Helpful (0)
Replies (4)0
Replies (4)Vox Telecom's replyOfficial
06 May 2024, 19:14 Good day Eugene Thank you for your post. Kindly note that the details of your complaint has been sent to Logistics team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's reply06 May 2024, 19:14
Official
Good day Eugene Thank you for your post. Kindly note that the details of your complaint has been sent to Logistics team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Vox Telecom's replyOfficial
16 May 2024, 10:25Good day, Eugene
Thank you for your patience whilst this complaint was being investigated.
This is to confirm router delivery on 09/05/2024
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
This is to confirm router delivery on 09/05/2024
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 May 2024, 10:25
Official
Good day, Eugene
Thank you for your patience whilst this complaint was being investigated.
This is to confirm router delivery on 09/05/2024
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
This is to confirm router delivery on 09/05/2024
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
EC
Eugene C's updateReviewer Update
18 May 2024, 16:39Update yes they delivered 3 days after the date that i was told they delivered the 9th, you messed up and now you are messing up thurther would not recommend vox to anyone, people stay away from buying any device from this people. so i contacted support on whatsapp which i was placed through to sales today 18/05/24 as i wanted to find out what my settlement is for this contract as i wanted to settle it to not have monthly payments just to find out how ***** you people are and taking advantage of your customers hope everyone sees this post so i was told that yes i can settle it but then after settlement vox come and take the devices that you payed for monthly or in this case if i settled the whole amount, then that amount is almost R500 more than buy out right cash because thats how mine would have been now, i mean havent even had this devices for a month already only 9 days now. So now i decided that you better let me know regarding this issues i can easy stop this payments and i wont pay a cent you dont know me im not going to pay for something thats not mine, when i ordered this devices i havent sign anything havent sent any documents nor agreed on any contract. Or emailed accepted nothing you can note this on your system i dont care i will continue to pay this monthly but when this contract ends i want to see you come and try taking this devices i will not give this devices back if i payed for them the only way you will get this devices is broken in pieces or in one piece but you better pay back my money then. Let me know soonest before the first of next month. Stay away people. Like they say you can buy it out right then its yours or take contract pay for it and on end they take it you pay and they take
EC
Eugene C's update18 May 2024, 16:39
Reviewer Update
Update yes they delivered 3 days after the date that i was told they delivered the 9th, you messed up and now you are messing up thurther would not recommend vox to anyone, people stay away from buying any device from this people. so i contacted support on whatsapp which i was placed through to sales today 18/05/24 as i wanted to find out what my settlement is for this contract as i wanted to settle it to not have monthly payments just to find out how ***** you people are and taking advantage of your customers hope everyone sees this post so i was told that yes i can settle it but then after settlement vox come and take the devices that you payed for monthly or in this case if i settled the whole amount, then that amount is almost R500 more than buy out right cash because thats how mine would have been now, i mean havent even had this devices for a month already only 9 days now. So now i decided that you better let me know regarding this issues i can easy stop this payments and i wont pay a cent you dont know me im not going to pay for something thats not mine, when i ordered this devices i havent sign anything havent sent any documents nor agreed on any contract. Or emailed accepted nothing you can note this on your system i dont care i will continue to pay this monthly but when this contract ends i want to see you come and try taking this devices i will not give this devices back if i payed for them the only way you will get this devices is broken in pieces or in one piece but you better pay back my money then. Let me know soonest before the first of next month. Stay away people. Like they say you can buy it out right then its yours or take contract pay for it and on end they take it you pay and they take
Vox Telecom's replyOfficial
18 May 2024, 17:21Good day Eugene
Thank you for your reply
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 May 2024, 17:21
Official
Good day Eugene
Thank you for your reply
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
