NJ
Neville J

1 reviews | Active since Dec 2022

03 Jan 2023, 15:32

No Customer Support

Hi Vox, Could you please prioritize this order, it's over a month now that there have been issues with transferring ISPs. I.e. all the hardware is already in place, so it's likely a config issue.

I've been trying to get into contact with you guys, but can't get through to anyone on the phones or emailed tickets.

Vox says there's a Vuma snag, Vuma Tel says Vox should contact them directly - and around in circles we go.

0
Replies (1)
Vox Telecom
Vox Telecom's reply03 Jan 2023, 16:14
Official
 Good day Neville J Thank you for your enquiry. Kindly note that we have added the above to your escalation.
 
We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox