GS
Graeme S
1 reviews | Active since Feb 2024
13 Feb 2024, 14:39
No customer services only interested in making profit
I've been with vox for almost 4 years and since day 1 I've only struggled with them the customer service is absolutely useless, i have a 200mb download and 200mb upload but since day 1 it's been running between 100 and maybe 140 but to this day no prevail in getting it fixed, hopefully leaving a review here will help others to not use vox and struggle with the same thing as myself and many many others i personally heard of absolutely bad service would not recommend using them.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
13 Feb 2024, 15:18Good day, Graeme S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2024, 15:18
Official
Good day, Graeme S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
GS
Graeme S's updateReviewer Update
13 Feb 2024, 16:52And again after making a scene then only vox replies and phones me to try and resolve the issue and again all that was done is said we updated you router and settings and now it's even worse. Vox is making an excellent example of how good their customer service is and how much effort and trouble it takes just to get some assistance from them, well done😂
GS
Graeme S's update13 Feb 2024, 16:52
Reviewer Update
And again after making a scene then only vox replies and phones me to try and resolve the issue and again all that was done is said we updated you router and settings and now it's even worse. Vox is making an excellent example of how good their customer service is and how much effort and trouble it takes just to get some assistance from them, well done😂
Vox Telecom's replyOfficial
20 Feb 2024, 09:37Good day, Graeme
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team did attend.
The link tested 100% on the Lan, a Mesh wireless system was suggested for better signal.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team did attend.
The link tested 100% on the Lan, a Mesh wireless system was suggested for better signal.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Feb 2024, 09:37
Official
Good day, Graeme
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team did attend.
The link tested 100% on the Lan, a Mesh wireless system was suggested for better signal.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the onsite support team did attend.
The link tested 100% on the Lan, a Mesh wireless system was suggested for better signal.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
GS
Graeme S's updateReviewer Update
20 Feb 2024, 10:43Thank you for fixing the problem after 4 months of me struggling🤌doesn't help you leave a reply here to make it look like i was in the wrong i can psot all my emails and communication efforts so please don't let me look like the one in the wrong....
Thank you for fixing the problem after 4 months and eventually after all the updates and "settings adjustments" it is running acceptable still not what I'm paying for due to "interference" from neighbors that also has wifi now i have to buy an additional wifi mesh so i can get the speed I'm paying for and not even far away from the router just standing next to it. So next time please rather reply with you referred the customer to buy a wifi mesh at additional cost so i can get the speed I'm paying for instead of trying to blame the customer...
Thank you for fixing the problem after 4 months and eventually after all the updates and "settings adjustments" it is running acceptable still not what I'm paying for due to "interference" from neighbors that also has wifi now i have to buy an additional wifi mesh so i can get the speed I'm paying for and not even far away from the router just standing next to it. So next time please rather reply with you referred the customer to buy a wifi mesh at additional cost so i can get the speed I'm paying for instead of trying to blame the customer...
GS
Graeme S's update20 Feb 2024, 10:43
Reviewer Update
Thank you for fixing the problem after 4 months of me struggling🤌doesn't help you leave a reply here to make it look like i was in the wrong i can psot all my emails and communication efforts so please don't let me look like the one in the wrong....
Thank you for fixing the problem after 4 months and eventually after all the updates and "settings adjustments" it is running acceptable still not what I'm paying for due to "interference" from neighbors that also has wifi now i have to buy an additional wifi mesh so i can get the speed I'm paying for and not even far away from the router just standing next to it. So next time please rather reply with you referred the customer to buy a wifi mesh at additional cost so i can get the speed I'm paying for instead of trying to blame the customer...
Thank you for fixing the problem after 4 months and eventually after all the updates and "settings adjustments" it is running acceptable still not what I'm paying for due to "interference" from neighbors that also has wifi now i have to buy an additional wifi mesh so i can get the speed I'm paying for and not even far away from the router just standing next to it. So next time please rather reply with you referred the customer to buy a wifi mesh at additional cost so i can get the speed I'm paying for instead of trying to blame the customer...