No Customer service whatsoever!

I have probably logged more than 7 calls just to try and get my line cancelled. Since January 2023 till noy April 2023 I have not managed to get this right through any of the VOX portals or departments. All they do is transfer me to the next person and nothing gets done. They also do not reply to emails even if you have the direct email address of the people that is supposed to help you. Then, the best part is they are charging me for a "router not returned" penalty fee? No-one has even bothered to contact me to collect said router? Like? Really? No service, no replies, no help...but they are quick to tell you that you owe them money? and the cancelation fees are ridiculously high!

If I could give a minus rating I would have done so. It's like a stain on a shirt that just won't come off.

This is completely unacceptable service and I don't think VOX is even competent enough to anything about it?!

The problem still persists at the time of writing this review....