NO CUSTOMER SERVICE SINCE 20TH JUNE - CHANGE OF OWNERSHIP !

Good Day.

I am a new customer hoping to join you. We bought a house in Wagner street, we are hoping to take over the current active Fibre connection from the previous owners. The previous owner sent a request with our details on the 20th June. Up to today no communication was made with us or the previous owners regarding this matter ***. I phoned on Friday to follow up regarding this matter on the 2nd July. The lady who assisted me gave me this new *** but still no communication was received on both ends. I tried the whole day yesterday to sort this matter out, I was sent from one department to another with no help received. The lady I spoke to last told me that my query was given to a lady named Elisma to sort out the matter. I was told they will put me through to her, i got voice mail the whole time and left 2 messages and she did not contact me either. The voicemail name sounded like a carmen or something in that line. I am not satisfied with your service at all and I'm not even a customer as yet, i don't want to know how your customer service is with customers. If i do not get any feedback by this coming Friday you can come and take your equipment and i will rather join another service provider that i used before that is cheaper and has customer service!