FE
FJ E
1 reviews | Active since May 2017
13 Mar 2023, 18:07
No CUSTOMER SERVICE
If I could give no star rating I would. I have never in my life came across incompetence like this. Almost a month now that I have 1st logged a complaint and asked for help. Only last week someone got back to me to find out what's going on. Then a technician called made an appointment for the following day,NEVER SHOWED UP!!! I have not heard back from anyone yet but VOX SEE IT RIGHT TO SUSSPEND MY LINES. The vox agent told me that I am right to be angry and that I do not have to pay until they have looked and calculated how much I used my line and get a different invoice for how much I used my line. CAN'T COMPLAIN ABOUT VOX CUSTOMER SERVICE, BECAUSE THERE IS NO CUSTOMER SERVICE!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
13 Mar 2023, 18:58Good day, FJ E
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2023, 18:58
Official
Good day, FJ E
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to our debtors team for assistance
We will provide feedback to you soonest.
Kind Regards,
Vox
FE
FJ E's updateReviewer Update
13 Mar 2023, 19:01I have heard all that before, with empty promises. And that won't fix my first line either!!!
FE
FJ E's update13 Mar 2023, 19:01
Reviewer Update
I have heard all that before, with empty promises. And that won't fix my first line either!!!
FE
FJ E's updateReviewer Update
13 Mar 2023, 19:05Also no responses on any of my emails, all I get is tickets logged with response afterwards and NO RESOLVE!!!
FE
FJ E's update13 Mar 2023, 19:05
Reviewer Update
Also no responses on any of my emails, all I get is tickets logged with response afterwards and NO RESOLVE!!!
Vox Telecom's replyOfficial
29 Mar 2023, 08:08Good day, FJ Enslin’s
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply29 Mar 2023, 08:08
Official
Good day, FJ Enslin’s
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox