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Marianne M

1 reviews | Active since Sept 2013

10 Dec 2021, 13:08

No customer service

No internet connectivity and no actual response on the tickets logged other than automated notifications. I work from home and cannot afford to be without an internet connection. The contact numbers does not give the option to speak to anybody. Somebody from the tech support need to contact me urgently.

0
Replies (3)
Vox Telecom
Vox Telecom's reply10 Dec 2021, 13:25
Official
 Good day,  Marianne M 

Thank you for your post.

Kindly note that we have escalated your complaint to the Support Management team for assistance. 
We will investigate the matter and provide feedback to you soonest. 

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards, 
 Vox 
MM
Marianne M's update10 Dec 2021, 14:17
Reviewer Update
Thank you Vox and Creswell for sorting out the connectivity issue. Just a pity I had to write a review before I got helped, but just glad it is sorted now.Well done.
Vox Telecom
Vox Telecom's reply10 Dec 2021, 15:19
Official
Good day,  Marianne M 

Thank you for the positive feedback, 

Kindly note that we also have received confirmation from our technical support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact us. 

Regards 
Vox